Contact Us

Our Travel Experts can help with trip advice, booking support and more. Contact our Travel Experts if you:

• Have questions before booking
• Have payment questions (including after booking)
• Need to transfer or cancel 60+ days before departure
• Aren’t sure which trip is right for you

How to contact them:
💬 Live chat: The quickest way to reach our 24/7 team. Open it in the bottom right of the page.

📞 Book a call: Using this link

📧 Email: [email protected]. We’ll aim to reply within 24 hours.

Our Customer Experience team can help with all post-booking support. Contact our Customer Experience team if you:

• Need pre-departure support or have questions about your trip
• Need to cancel within 60 days of departure
• Have questions about the Flash Pack app, WhatsApp group or trip details

Payment questions, or changes 60+ days before departure? Contact our Travel Experts above.

How to contact them:
📞 Book a call: Using this link

📱 WhatsApp: +447883301912

📧 Email: [email protected]. We’ll aim to reply within two working days.

Want to know who comes on a Flash Pack adventure, or what it’s like sharing a room? Need more info about our travel insurance requirements or how to book extra nights for your trip? Browse our full list of FAQs here.

Remember to also view the FAQ section at the bottom of your trip’s webpage for specific information such as which airports to fly into and out of, recommended flight times and fitness level advice.